DOG FIESTA REFUND POLICY

When ordering from Dog Fiesta, you have the right to cancel and request a refund within 7 days of receiving your items.  The item must be unused, unopened  and in original packaging.  You will be entitled to a full refund which will be issued on return of goods to us (please see returns policy below). The customer is responsible for all postage costs for cancelled returns.  Please be aware that some items are not returnable or refundable, unless faulty.  Those items are:

  1. Handmade Dog Beds

  2. Engraved Pet Tags

Dog Fiesta will offer a refund for any items incorrectly ordered by the customer. Please be aware we do not refund any postage costs and the customer is responsible for payment for returns.   Please be sure to check sizes, colours etc before ordering.  If you have any queries or questions please contact us at enquiries@Dogfiesta.co.uk

 RETURNS POLICY

If you need to return an item to Dog Fiesta please follow the instructions below:

You must ensure that your item is in an unused condition and must be returned in the original packaging with all labels etc attached:

  1.  You must email Dog Fiesta at mailto:enquiries@dogfiesta.co.ukwithin 5 days explaining what the problem is, whether it is faulty or whether you wish to refund or exchange and arrange for a return, you have a total of 14 days to return the item in its original state and packaging

  2. Return the item to Dog Fiesta and we will arrange a refund (providing the item reaches us in the specified time and in its original condition) Dog Fiesta will not be responsible or pay for any return postage costs if the item is returned due to customer changing mind or if the customer has ordered the wrong item/colour etc.

  3. If you have a defective item, we will refund in full or exchange for another/same item.  This must be completed within 14 days of purchase.

  4. PLEASE BE AWARE PET BEDS, PERSONALISED DOG TAGS, AND FOOD ITEMS ARE NON -REFUNDABLE.  PLEASE CHECK  PERSONALISED TEXT, SIZE AND COLOURS  ETC. ARE CORRECT BEFORE ORDERING.

  5. If you have ordered the wrong item, size, colour etc, we can either exchange it or offer a credit note.  A £3.50 charge will be applied for admin in this case.

  6. If your item is faulty we will of course exchange or refund in full.

  7. If you return an item due to wrong size, colour or product, we will issue you with a credit note

  8. You must include your packing note in the parcel and state on there the reason for return

  9. Dog Fiesta reserves the right to refuse a refund based on the item sent back

  10. The customer is responsible for all post and packing returns except in the case of a defective or broken item

  11. Items that have been used or altered will not qualify for a refund

  12. If items are sent back and exchanged, post and packing charges will be applied.

 

If you have any queries, please contact us at enquiries@dogfiesta.co.uk

Thank you

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Dogfiesta 2019 - United Kingdom